Frequently Asked Questions
Everything you need to know about shopping with Mountain House.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental US.
How do I initiate a return or exchange?
We offer a 30-day return policy. Simply visit our online Returns Portal with your order number and email address to generate a prepaid shipping label.
How can I find the right size for me?
Every product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Mountain House is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and fair-trade certified factories for all our seasonal collections.
Can I track my order once it has shipped?
Absolutely. As soon as your package leaves our warehouse, you will receive an email containing a tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.